Terms & Conditions

Last Updated: April 2025

Welcome to Case Glow! These Terms & Conditions govern your use of our website www.caseglow.in and the purchase of our products. By accessing our website and using our services, you agree to comply with these terms.

1. General Information

  • We, Case Glow, provide customized and pre-designed phone cases for sale.

  • These terms apply to all visitors, users, and customers of our website.

  • We reserve the right to modify these terms at any time without prior notice.

2. Eligibility

  • You must be at least 16 years old or have parental/guardian consent to use our website.

  • By placing an order, you confirm that all details provided are accurate and complete.

3. Products & Orders

  • Product images are for illustration purposes; actual designs may slightly vary.

  • We reserve the right to reject or cancel orders due to stock availability, pricing errors, or fraudulent activity.

  • Once an order is placed, cancellations or modifications may not be possible if production has begun.

4. Pricing & Payments

  • Prices are listed in INR (₹) and are subject to change without notice.

  • Payments must be made through our accepted methods (Credit/Debit Cards, UPI, Net Banking, Wallets, etc.).

  • We use secure payment gateways, but we are not responsible for any transaction issues arising from third-party payment providers.

5. Shipping & Delivery

  • We offer domestic and international shipping with estimated delivery times displayed at checkout.

  • Shipping times are estimates and may vary due to factors beyond our control (e.g., customs delays, courier issues).

  • Customers are responsible for providing the correct shipping address. We are not liable for undelivered orders due to incorrect information.

6. Returns & Refunds

  • We accept returns only for defective or incorrect products within 2 days of delivery.

  • Customized cases are non-refundable, except in cases of defects or damage.

  • To request a return, please contact us at support@caseglow.in with your order details and photos of the issue.

7. Intellectual Property

  • All designs, logos, images, and content on our website are our property and are protected by copyright laws.

  • You may not reproduce, distribute, or use our content without written permission.

8. User Conduct

  • Users must not engage in any activity that disrupts the website or violates any laws.

  • Any fraudulent, abusive, or harmful actions may result in the suspension of your account.

9. Privacy Policy

  • We respect your privacy and handle personal data in accordance with our Privacy Policy.

  • By using our website, you agree to our data collection and usage practices.

10. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages arising from product use or website access.

  • Our maximum liability is limited to the purchase price of the product.

11. Governing Law

  • These Terms & Conditions are governed by the laws of India.

  • Any disputes will be resolved in the courts of India.

12. Contact Information

For any questions or concerns regarding these terms, please contact us at:

📧 Email: support@caseglow.in